Need Help?
Need help with a SkyRCS game or app? Email us at apps@skyrcs.com and we’ll get back to you.
This page covers SkyRCS titles on the Apple App Store, Google Play, and Steam, unless a specific title provides its own support page.
What To Include In A Support Request
The more of this you can tell us, the faster we can help:
- Which game, and where you bought or installed it (App Store, Google Play, or Steam)
- Your device and operating system version
- iPhone / iPad: Settings > General > About (model and iOS version)
- Android: Settings > About phone (model and Android version)
- PC: Windows version, and your graphics card if the problem is visual
- What happened, and what you expected to happen instead
- When it happens — every time, or only sometimes? Which screen or game mode?
- A screenshot or short video if the problem is something you can see
Common Support Topics
Purchases and unlocks
If you have paid for an unlock and the game does not show it, first try the restore option for your platform:
- Apple: open the game’s Settings screen and tap Restore Purchase. Make sure you are signed into the same Apple Account used for the original purchase.
- Google Play: open the game’s Settings screen and use the restore option. Make sure you are signed into the same Google Account used for the original purchase.
- Steam: purchased content is tied to your Steam account. Verify the game files through Steam (right-click the game > Properties > Installed Files > Verify integrity).
If restoring does not work, email us with the store you purchased from and the approximate date of purchase, and we will help.
Refunds
We cannot issue refunds ourselves, because we never process your payment — the store does. Refund requests must go to the platform you purchased from:
Online and multiplayer problems
Online multiplayer uses the platform’s own service — Game Center on Apple devices, and Steamworks on Steam. If you cannot connect to other players:
- Check that you are signed into that platform’s online service (Game Center or Steam).
- All players need the same version of the game. If one player has updated and another has not, they may not be able to connect.
- Turn off VPNs and iCloud Private Relay. These are the most common cause of dropped or failed multiplayer connections.
- A stable Wi-Fi connection gives the best results.
Lost progress or saved games
Progress is saved locally on your device or computer. Deleting and reinstalling a game will usually clear local progress, and uninstalling on mobile removes saved data. Paid unlocks are tied to your store account and can be restored (see above) even after a reinstall.
Bugs and crashes
Please tell us what you were doing when it happened and whether you can make it happen again. Reproducible steps are the single most useful thing you can send us.
Privacy and data questions
Our games do not collect personal data. See our Privacy Policy for details, or email us with any question.
Scope
This page covers SkyRCS games and apps across all platforms we publish on. Where an individual title provides its own support page, that page takes precedence for that title.
Contact: apps@skyrcs.com